At Shannon Spence and Associates we have a range of policies and procedures that ensure that the services and supports that we provide are done so in a way that is aimed at protecting and preventing harm to people with disability.

There are three policies and procedures that we would like to draw your attention to and these are:

1. Complaints, Comments and Feedback procedure

Complaints, Comments and Feedback 2.2

2. Incident Management and Reportable Incidents policy

Incident Management and Reportable Incidents Policy 1.1 March 2019

3. Information Management Policy

Information management Policy Version 2.1a January 2019